Shipping & Return Policy

Shipping Policy (Effective 2025)

At Luxton Wellness, we are committed to delivering your order safely and efficiently. Please read the following shipping terms that apply to all physical product orders placed through our website.

Shipping Rates

  • Standard Shipping: $10 flat rate for all orders under $100 (AUD)

  • Free Shipping: All orders over $100 (AUD) receive free standard shipping

Shipping Method

All orders are shipped via Australia Post with tracking. Once your order has been dispatched, you will receive a tracking number via email.

Dispatch Timeframes

  • Orders are typically processed and dispatched within 1–2 business days

  • If your product is on backorder, we will notify you of the expected shipping timeframe

Delivery Timeframes

Standard shipping delivery times vary depending on your location. Average delivery times are:

  • Metro areas: 2–5 business days

  • Regional or rural areas: 3–8 business days

Please note: Delivery times are estimates provided by Australia Post and may vary due to external factors such as weather or peak periods.

Shipping Locations

We currently ship within Australia only. If you are an international customer interested in our products, please contact us directly at info@luxtonwellness.com.au to inquire about delivery options.

 

Refund Policy (Effective 2025)

At Luxton Wellness, we are committed to providing quality products and professional services. We understand that sometimes circumstances arise where you may wish to request a refund. Please read the following policy carefully to understand your rights and our obligations under the Australian Consumer Law.

1. Services

  • No Refunds for Services Rendered: We do not provide refunds for naturopathic consultations, programs, or services that have already been completed.

  • If you are unsatisfied with your consultation, please contact us at info@luxtonwellness.com.au to discuss your concerns.

2. Products

  • General Products: We do not accept returns or provide refunds for change of mind.

  • Damaged or Faulty Goods: If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of delivery. We will assess your claim and, if valid, offer a replacement or refund in accordance with your rights under the Australian Consumer Law.

3. Custom and Perishable Products

  • Customised Products: Any products made specifically for you—such as herbal tinctures, custom blends, or tailored formulations—are not eligible for return or refund unless deemed faulty or incorrect.

  • Opened Supplements: For health and safety reasons, we cannot accept returns of opened or used consumable products.

4. Digital Products

  • eBooks and Online Programs: Due to the nature of digital products, refunds are not available once they have been downloaded or accessed, unless required by law.

5. How to Request a Refund

To submit a request, please email info@luxtonwellness.com.au with the following details:

  • Full name

  • Order number

  • Reason for refund request

  • Supporting photos (if applicable)

We will respond within 2–3 business days.

6. Your Rights

Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law. You are entitled to a refund or replacement if a product is faulty, not as described, or does not perform as expected.