Privacy policy

Luxton Wellness Website Privacy Policy

We are committed to protecting your privacy. This Privacy Policy sets out how we collect, hold, use, or disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

From time to time, we may update this policy. Changes take effect immediately upon being published on our website. We recommend checking this page regularly to stay informed.

COLLECTION OF PERSONAL INFORMATION

We collect your personal information directly from you when you:

  • Purchase products on our website

  • Book naturopathic consultations

  • Subscribe to newsletters or programs

This may include:

  • Your name and contact details (email, phone number, address)

  • Demographic information such as postcode

  • Health-related preferences or survey responses

  • Website usage data (cookies, browser type, IP address)

USE OF PERSONAL INFORMATION

Your personal information is used to:

  • Communicate with you

  • Manage bookings and client records

  • Improve our services and website experience

  • Send newsletters and direct marketing emails (which you may opt out of)

  • Provide access to eBooks, courses, or additional content

We never sell or rent your personal information to third parties.

COOKIES

Cookies help us understand website usage. No personally identifiable information is stored within cookies, and all personal data is stored securely and separately.

DISCLOSURE OF PERSONAL INFORMATION

Your personal information may be disclosed:

  • To deliver services you’ve booked

  • To third parties helping us with digital marketing, web services, or client platforms (some may operate outside Australia)

  • If required by law or in connection with legal proceedings

  • In the event of a business transition (sale or restructure), subject to confidentiality

We request third parties to handle your data in accordance with this Privacy Policy.

YOUR RIGHTS

Consent: You may choose not to provide information, but this may affect your ability to use our services or website features.

Restrict Use: You may withdraw consent to direct marketing at any time by contacting us.

Access & Correction: You may request access to or correction of your personal data. We will handle requests promptly and in line with the Privacy Act.

Complaints: If you believe your privacy has been breached, contact us at sarah@luxtonwellness.com.au. We will investigate and respond in writing with our findings and actions.

Unsubscribe: To opt out of communications, email us at sarah@luxtonwellness.com.au.