Shipping policy
Luxton Wellness Shipping Policy (Effective 2025)
At Luxton Wellness, we are committed to delivering your order safely and efficiently. Please read the following shipping terms that apply to all physical product orders placed through our website.
Shipping Rates
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Standard Shipping: $10 flat rate for all orders under $100 (AUD)
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Free Shipping: All orders over $100 (AUD) receive free standard shipping
Shipping Method
All orders are shipped via Australia Post with tracking. Once your order has been dispatched, you will receive a tracking number via email.
Dispatch Timeframes
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Orders are typically processed and dispatched within 1–2 business days
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If your product is on backorder, we will notify you of the expected shipping timeframe
Delivery Timeframes
Standard shipping delivery times vary depending on your location. Average delivery times are:
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Metro areas: 2–5 business days
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Regional or rural areas: 3–8 business days
Please note: Delivery times are estimates provided by Australia Post and may vary due to external factors such as weather or peak periods.
Shipping Locations
We currently ship within Australia only. If you are an international customer interested in our products, please contact us directly at sarah@luxtonwellness.com.au to inquire about delivery options.
Order Issues or Delays
Luxton Wellness is not responsible for:
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Delays caused by Australia Post
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Lost or stolen packages once marked as “delivered”
If your parcel has not arrived within the estimated delivery timeframe, please use your tracking number to lodge an enquiry directly with Australia Post or email us for support.